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Apnea Board Forum - CPAP | Sleep Apnea / Public Area / Main Apnea Board Forum
/ Dreamstation APAP "Service Required" Safe State Alert Help Dreamstation APAP "Service Required" Safe State Alert HelpFatSleeper15 
Posts: 29
Threads: 5
Joined: Oct 2019
Machine: PR DreamStation APAP
Mask Type: Nasal mask
Mask Make & Model: PR Wisp
Humidifier: PR DreamStation
CPAP Pressure: 10-20
CPAP Software: OSCAR
Other Comments: 6'2" 234lb
Sex: Male
Location: Indiana, US
Hey all, diagnosed a little over a year ago and been using a Dreamstation APAP (auto) with humidifier since day 1. No issues with equipment till last night. Went to bed no issues, woke up middle of the night to a chirping sound. Took my mask off, realized it'd quit blowing, and on the screen just a full card saying "Service Required" and code 101719-03143 . Buttons don't do anything besides stopping the chirp. In my sleep haze, unplugged power and plugged it back in. Device starts to boot up but then screen goes black, like it's rebooting. This happens like 5-6 times, each time getting "further" into startup(?) until finally it'll power up fully, get past splash screen, I momentarily see the main screen, but then it pops up the service required screen with the same code.
I've checked the manuals, can't find anything with some kinda code list; just the manual indicating it's a "Safe State" type device alert that blinks the power LED with audible beep and to call home care provider. Google didn't help either. It's a smidge over a year old, so still in warranty. Called my provider, they said they'd put in a ticket and have them do a diagnostic run on it (has the modem installed) so I left it plugged in/on but haven't gotten a call back or noticed anything.
Kinda wonder if maybe cause it kinda reboots multiple times before it finally "stays on" there's a power supply issue, but I see in the manual there's a few dedicated alerts for power, so you'd think (provided it's a failure mode it can detect) it'd show that error instead of the "Safe State" alert.
Any ideas? Or should I just wait (and wait, and wait. ) and see what the provider says?
